Leather Kit FAQs
What is included in Zenya's Atelier DIY leather bag kits?
Our DIY leather bag kits include pre-cut leather pieces, essential tools, and access to comprehensive video tutorials, ensuring a hassle-free crafting experience.
Do I need prior experience in leather crafting to use your kits?
No prior experience is necessary! Our kits are designed for crafters of all skill levels, from beginners to experienced crafters. Our detailed tutorials guide you through each step of the process.
How long does it take to complete a bag using your kit?
The time required to complete a bag depends on the complexity of the design and your crafting speed. On average, most kits can be completed within a few hours to a couple of days. Each kit should contain an estimate of how long it will take to complete.
How do you ensure the quality of your DIY leather bag kits?
We prioritize quality at every stage of production. Our leather materials are sourced from reputable suppliers known for their premium quality. Each kit undergoes rigorous quality control measures to ensure that all components meet our standards before reaching our customers.
What if I encounter difficulties while crafting with your kit?
Don't worry! We provide email support to assist you with any questions or challenges you may encounter during the crafting process. Our goal is to ensure that you have a smooth and enjoyable experience from start to finish.
What type of leather do you use in your kits?
We use 100% genuine leather of the highest quality in our kits. Our leather is selected for its durability, flexibility, and aesthetic appeal, ensuring that your finished bag is not only beautiful but also long-lasting.
Do your kits include hardware that matches the quality of the leather?
Yes, we carefully select hardware components such as zippers, buckles, and rivets to complement the quality of our leather materials. Our hardware is durable, corrosion-resistant, and designed to withstand the test of time. As attaching hardware can be tricky, most of our hardware comes pre-attached so you can focus on the fun bit - the sewing!
What if I encounter quality issues with my kit or finished bag?
Customer satisfaction is our top priority. If you experience any quality issues with your kit or finished bag, please contact us immediately. We will work with you to address any concerns and ensure that you are satisfied with your purchase.
Shipping & Returns
Do you offer international shipping?
No, we currently only ship within Australia. We do not offer international shipping at this time.
How long does it take to process and ship orders?
We typically process and ship orders within 1-3 business days within Australia. Shipping times may vary depending on your location within the country.
What if I need to change my shipping address after placing an order?
If you need to change your shipping address after placing an order, please contact our customer support team as soon as possible. We will do our best to accommodate your request within Australia.
What is your return policy?
As a small business, we do not offer returns. However, if you encounter any quality issues with your order, please contact our customer support team. We are committed to providing refunds in the case of quality issues to ensure your satisfaction.
How long does it take to process returns and receive refunds?
If you experience any quality issues with your order, we will process your refund within 3-5 business days of resolving your request. Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear in your account depending on your payment provider.